Shipping Policy

Shipping Methods

All orders are shipped from our workshop in Bangkok, Thailand via tracked, insured international courier services (such as DHL Express or FedEx, depending on your destination). Every shipment includes a tracking number so you can follow your order door to door.

Shipping Fees

Shipping is free on every order, worldwide.

Duties & Import Taxes

Duties and import taxes are included in the price you pay. There is nothing more to pay on delivery.

Order Processing Time

All orders are processed and shipped within 2–3 business days after order confirmation and successful payment.

Estimated Delivery Time

Once shipped, orders typically arrive within 5–10 business days, depending on the destination and courier service. Delivery to remote areas may take longer.

Delayed Delivery

While we strive to meet all delivery timelines, delays may occasionally occur due to factors beyond our control, such as customs clearance, courier delays, weather, or public holidays. If your order has not arrived within 15 business days of the shipping confirmation, please contact us at sales@crimsongems.net with your order number. We will investigate with the courier and, if the parcel is confirmed lost in transit, we will offer you a free replacement or a full refund to your original payment method.