Refund, Returns & Cancellation Policy

At Jewelry by Crimson, we are committed to offering premium craftsmanship and a smooth shopping experience for our customers worldwide.

If for any reason you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery.

Order Cancellation

You may cancel your order free of charge at any time before it has been shipped. To cancel, contact us at sales@crimsongems.net or +66 8239 45411 with your order number. If your cancellation request is received before dispatch, we will cancel the order and issue a full refund to your original payment method within 7–14 business days.

Once an order has been shipped, it can no longer be cancelled; however, you may return it under the return conditions below after you receive it. Orders for customized or personalized items cannot be cancelled once production has begun.

European Union Customers — Right of Withdrawal

If your order is delivered within the European Union, you have the legal right under the EU Consumer Rights Directive to cancel or return your order within 14 days of receiving the goods, for any reason and without justification.

To exercise this right, you must notify us within 14 days from the date your order is delivered. Once your return request is approved, the item must be returned in its original condition, unworn, unused, and in its original packaging.

Return Conditions

Items must be unworn and unused
Jewelry must be returned in original packaging
Proof of purchase or order confirmation is required
Customized or personalized items are non-refundable unless faulty

Return Shipping Costs

If you are returning an item because you changed your mind or no longer want it, the customer is responsible for the return shipping costs, including any customs or handling fees incurred in returning the item to us.

If the item arrived damaged, defective, or incorrect, Jewelry by Crimson will bear the return shipping costs and, at your choice, send a replacement or issue a full refund including the original shipping charge.

Refund Process

Once the returned item is received and inspected, approved refunds will be processed within 7–14 business days. All refunds are issued to the same payment method used for the original purchase. We do not issue refunds to a different card, account, or payment method.

Shipping charges, customs duties, taxes, or import fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and order details so we can assist you promptly.